SLA and Privacy StatementApplicable Add-Ons:
January 1st, 2017
Service Level Agreement (SLA)We will respond to all support requests sent to email@example.com within 48 hours.
During our HQ region's statutory holidays (BC, Canada), our response time is guaranteed within 72 hours.
Data Security and Privacy Statement
Bit-Booster add-ons do not store any data, and they only transmit data from the server instance to the user's computer. They do not store any data or cookies on the user's computer, and once the browser window is closed, all transmitted data is discarded.
Source Code Availability
Commercial and/or Academic licensed customers may request the source code for any Bit-Booster add-on via firstname.lastname@example.org. We require a commitment of non-disclosure over email before we share our source code.