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SLA and Privacy Statement

Applicable Apps:

  • Bit-Booster - Git Graph for JIRA
  • Bit-Booster - Rebase Squash Amend
  • Control Freak for Bitbucket Server

Service Level Agreement (SLA)

We will respond to all support requests sent to support@bit-booster.com within 48 hours.

During our HQ region's statutory holidays (BC, Canada), our response time is guaranteed within 72 hours.

Data Security and Privacy Statement

Bit-Booster apps never store any data outside of your Bitbucket and JIRA instances, and they only transmit data between these instances and your users' computers.

The staff of Bit-Booster Software Engineering have no way to see any of your JIRA, Bitbucket, or Git data, and no way to communicate with any Bit-Booster app installs. Bit-Booster apps never "phone home".

Source Code Availability

Commercial and/or Academic licensed customers may request the source code for any Bit-Booster app via support@bit-booster.com. We require a commitment of non-disclosure over email before we share our source code.

If you need to see the source code before making an installation decision, please purchase a license, request the code, and then initiate a refund via Atlassian's 30-day no-questions-asked refund policy should you subsequently decide against installation.

Note: We do not share our source code with unlicensed, evaluation, open source, or community (a.k.a. non-profit) customers.