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SLA and Privacy Statement

Applicable Add-Ons:

  • Bit-Booster for Bitbucket Server
  • Bit-Booster Git Graph for JIRA

January 1st, 2017

Service Level Agreement (SLA)

We will respond to all support requests sent to support@bit-booster.com within 48 hours.

During our HQ region's statutory holidays (BC, Canada), our response time is guaranteed within 72 hours.

Data Security and Privacy Statement

Bit-Booster add-ons do not store any data, and they only transmit data from the server instance to the user's computer. They do not store any data or cookies on the user's computer, and once the browser window is closed, all transmitted data is discarded.

Source Code Availability

Commercial and/or Academic licensed customers may request the source code for any Bit-Booster add-on via support@bit-booster.com. We require a commitment of non-disclosure over email before we share our source code.

If you need to see the source code before making an installation decision, please purchase a license, request the code, and then initiate a refund via Atlassian's 30-day no-questions-asked refund policy should you subsequently decide against installation.

Note: We do not share our source code with unlicensed, evaluation, open source, or community (a.k.a. non-profit) customers.