SLA and Privacy StatementApplicable Apps:
Service Level Agreement (SLA)We will respond to all support requests sent to email@example.com within 48 hours.
During our HQ region's statutory holidays (BC, Canada), our response time is guaranteed within 72 hours.
Data Security and Privacy Statement
Bit-Booster apps never store any data outside of your Bitbucket and JIRA instances, and they only transmit data between these instances and your users' computers.
The staff of Bit-Booster Software Engineering have no way to see any of your JIRA, Bitbucket, or Git data, and no way to communicate with any Bit-Booster app installs. Bit-Booster apps never "phone home".
Source Code Availability
Commercial and/or Academic licensed customers may request the source code for any Bit-Booster app via firstname.lastname@example.org. We require a commitment of non-disclosure over email before we share our source code.