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SLA and Privacy StatementApplicable Apps:
Service Level Agreement (SLA)We will respond to all support requests sent to support@bit-booster.com within 48 hours.During our HQ region's statutory holidays (BC, Canada), our response time is guaranteed within 72 hours. Data Security and Privacy StatementBit-Booster apps never store any data outside of your Bitbucket and JIRA instances, and they only transmit data between these instances and your users' computers. The staff of Bit-Booster Software Engineering have no way to see any of your JIRA, Bitbucket, or Git data, and no way to communicate with any Bit-Booster app installs. Bit-Booster apps never "phone home". Source Code AvailabilityCommercial and/or Academic licensed customers may request the source code for any Bit-Booster app via support@bit-booster.com. We require a commitment of non-disclosure over email before we share our source code.
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